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"Hi, my 12TB Promise Pegasus2 hard drive is crashed for no reason. All my important data is gone. I urgently need a data recovery solution to recover all my lost data from the crashed Promise hard drive. Can anyone give me some suggestion?" – Herbert

Today, losing data is everyone's worst nightmare, making people worldwide angry. Losing important data can mess up personal and professional lives. Even though portable storage devices like Promise portable hard drives are trusted to keep our data safe, they are also subject to the whims of fate.

Promise Technology Inc. is a recognized global leader in the storage industry and the leading developer of high-performance storage solutions. It provides reliable hard drives, RAID storage, and external hard drive for global users. However, there is no 100% safe data storage that can avoid data loss. Deletion, format, hard drive crash, virus and logical error can result in data loss on any device.

This guide will determine how to recover lost data from Promise portable hard drives. We give you the information and tools you need to safely handle the dangerous waters of digital disaster, from learning about the most common reasons why people lose data to putting together effective recovery plans. Fasten your seatbelt, and let's go to recover your info.

Causes of Data Loss on Promise Portable Hard Drives

Data loss on Promise portable hard drives can happen for several reasons, from user mistakes to hardware problems. If people know about these possible reasons, they can take steps to protect their data.

πŸ—‘οΈ Accidental Deletion

Accidental deletion is one of the common ways that people lose information. When users are cleaning up or organizing their storage space, they might accidentally delete important files or folders. It can be hard to recover deleted information if you don't have a backup.

⁉️ File System Damage

If the file system gets damaged, things might not be able to be opened or might look like they were deleted. It can happen when the power goes out suddenly, the hard drive is ejected incorrectly, or there are bugs in the software. If the file system gets damaged, the operating system might have difficulty finding and returning saved data.

❌ Physical Damage

Data on the Promise portable hard drive can be lost if it is dropped, hit, or exposed to high or low temperatures or moisture. The read/write head and platters are two fragile parts of hard drives that can break if the drive is handled incorrectly. Physical damage could cause disk read/write errors or a total failure of the drive.

🦠 Virus Or Malware

Virus and other malware can damage data saved on Promise portable hard drives. Bad software can change how files work, encrypt data for a ransom, or even remove files. Cyber threats can steal users' data if they don't have enough defense and run regular malware scans.

πŸ–₯️ Hardware Problem

Promise portable hard drives can have hardware problems over time, just like any other electronic item. Read/write heads that don't work right and motor and computer component failure are common hardware problems. When hardware fails, getting to the data on the damaged drive may not be possible without special recovery methods.

πŸ” Problems With Software Or Firmware

If the software or firmware of the Promise portable hard drive has bugs, you could also lose your files. These problems could cause the drive to stop working or not respond, keeping users from accessing their data until the program or firmware issue is fixed.

Promise Hard Drive Data Recovery

Promise Hard Drive Data Recovery Using Data Recovery Software

While losing data can be scary, getting it back from Promise portable hard drives with the right tools and methods is often possible. Data recovery software is one of the best ways to recover lost information. This step-by-step guide will show you how to use data recovery software to recover your lost information.

The first step in regaining the data you lost on your Promise portable hard drive is picking the right data recovery software. Look for software with good reviews from other users that can recover data from external storage devices like portable hard drives.

Pick the best data recovery software, download it, and put it on your computer. If you don't want to lose any files, put the software on a different drive than the one you want to recover from.

Do Your Data Recovery is one of the the best data recovery programs which help you easily and completely recover lost data from a Promise hard drive.

Do Your Data Recovery

Download and install Do Your Data Recovery on your computer, then use it to recover lost data from your Promise hard drive:

Step 1. Connect The Promise Portable Hard Drive and Select It.

Use a USB cable or another suitable connection to link your Promise portable hard drive to your computer. Ensure that your computer can see the hard drive and that it appears as a drive letter in File Explorer or Finder.

recover lost data form Promise portable hard drive

Start the Do Your Data Recovery program, it will list all drives and connected drives. Just select the Promise hard drive to start data recovery.

Step 2. Scan the Promise hard drive.

Click on Scan button to begin scanning your Promise portable hard drive. The program will then look through the drive for lost or deleted files, look at the file system, and get back any data it can.

recover lost data form Promise portable hard drive

Step 3. Preview and Recover Lost Data.

Once the scan is done, the data recovery software will show a list of files on your Promise portable hard drive. Before you start the recovery process, look at these files to ensure they are intact. Pick out the files you want to get back and pick a safe place to save them, ideally on a different drive, so you don't lose any data.

recover lost data form Promise portable hard drive

Once you've selected the files you want to recover, the data recovery software will tell you where to save them. Before you close the software and disconnect your Promise portable hard drive, ensure all the files you want to recover have been restored.


Finally, losing data on a Promise portable hard drive can be scary, but getting the data back with the right method is usually possible. Data recovery software can improve users' chances of getting important files and their digital lives back in order.

To get your data back as soon as possible, you must move quickly, pick the right recovery software, and be careful with the portable hard drive. Remember that prevention is better than cure, so using backup plans and staying alert for possible threats can help lower the chance of losing data again.

FAQs About Promise Hard Drive Data Recovery

1. How to recover lost data from Promise portable hard drive?

The best way to recover lost data from a Promise portable hard drive is to use data recovery software.

  • Download and install Do Your Data Recovery.
  • Connect the Promise portable hard drive to your computer.
  • Open Do Your Data Recovery, select the Promise portable hard drive.
  • Click on Scan button.
  • Preview and recover lost files.

2. How to unformat a Promise portable hard drive?

Just run Do Your Data Recovery to scan the formatted Promise portable hard drive and find all erased files. Then select the wanted files and click on Recover button to save them.

3. How to fix Promise portable hard drive not showing up?

On Windows PC: Open Disk Management, find the Promise portable hard drive, right-click it, choose Change Drive Letter and Path... to add a new drive letter.

On Mac: Open Finder Settings, then click General and Sidebar, select External disks. If it gets damaged, open Disk Utility, click First Aid to repair it.

DoYourData Author

Written & Updated by Anderson

Anderson is a big fan of computer technology. He joined DoYourData in 2018 and has been writing 200+ articles about disk clone, data recovery, computer technology, data erasure, Mac system optimization, etc. He loves music, movie, and reading. In his spare time, he’s studying music and playing tennis.

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