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Sales FAQs

  • How to download and activate the product after purchase?+

    Just download trial version from our website, then run it on your computer and use your license code to activate it (If you are using VPN network, please turn it off when you are activating the product).

  • How to get refund? How to cancel subscription from DYD?+

    You can get full refund within 30 days. You can cancel the subscription at any time, and you can cancel it by yourself, or just contact us: [email protected]. We will help you issue the refund or cancel the subscription immediately.
    Of course, you will receive an email notification 7 days before the end of the subscription, including instructions to either continue the monthly subscription or cancel the subscription.

  • Can I transfer my license code to a new computer?+

    Yes, you can use the license code on your new computer. If you can’t activate it on your new computer, just contact us: [email protected], we will help you reset your license code.